CIS-APM Certified Implementation Specialist – Application Portfolio Management (APM) Exam

Introduction
The ServiceNow Certified Implementation Specialist – Application Portfolio Management (APM) Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist – APM certified.

Exam Purpose
The Certified Implementation Specialist – Application Portfolio Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow Application Portfolio Management application including associated reports, portals, and integrations with other applications.

Exam Audience
The Certified Implementation Specialist – Application Portfolio Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow APM implementer.

Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Prerequisite ServiceNow Training Path
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Application Portfolio Management exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.
• ServiceNow Fundamentals
• ServiceNow Get Started with Now Create
• ServiceNow Platform Implementation
• Application Portfolio Management Fundamentals
• Common Services Data Model (CSDM) Fundamentals
• Application Portfolio Management (APM) Implementation Simulator
• Application Portfolio Management Implementation- *Upon completion, the candidate will be eligible to collect a voucher for the Certified Implementation Specialist – Application Portfolio Management exam.

Recommended Knowledge & Education
• Performance Analytics Essentials
• Configuration Management Database (CMDB) Fundamentals

Additional Resources
In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.
• ServiceNow Community site
• ServiceNow Documentation site

Additional Recommended Experience
• General familiarity with industry terminology, acronyms, and initialisms
• Six months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
• Participation in at least two ServiceNow deployment projects

Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.

The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of exam content. Applications Under Management
• Application Inventory
• Application Categorization
• Data Certification
• Application Services
• The Value of Managing Applications

13% 3 Basic Rationalization
• Rationalization Process
• Application Scoring
• Business Capabilities
• Demand
• Integration with ITSM
• The Value of Basic Rationalization

4 Advanced Rationalization
• Technology Portfolio Management (TPM)
• Software & Hardware Models and Lifecycles
• Creating Software & Hardware Models
• Information Portfolio
• Governance, Risk & Compliance
• Application Cost Model
• The Value of Advanced Rationalization
• Application Roadmap

17% 5 Fundamentals
• Application Portfolio Management Overview
• The Features of APM and Who Benefits
• The APM Application

Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the Application Portfolio Management Implementation training prerequisite. Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist – Application Portfolio Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.

NOTE: A special accommodation version of the exam is available. Contact certification@servicenow.com for more information. Depending on the accommodation, there may be a 30-day lead time before testing.

Exam Structure
The exam consists of approximately 30 questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.

Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.

Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.

QUESTION 1
The Retail Exchange Company has all of their applications in a single system of record and ownership has been established. Which level of the maturity model are they in right now?

A. Level 1: Applications Under Management
B. Level 2: Basic Rationalization
C. Level 3: Advanced Rationalization
D. Level 4: Continuously Optimized Portfolio

Correct Answer: A

QUESTION 2
What does the Load Application Indicators and Compute Application Scores job do?

A. Generates scores for all indicators and business applications across selected profiles
B. Generates scores for selected indicators and selected applications across all profiles
C. Generates scores for all indicators and business applications across all profiles
D. Generates scores for all indicators and selected applications across all profiles

Correct Answer: C

QUESTION 3
APM combines with several ServiceNow technologies to provide a comprehensive view of your customer’s application portfolio.
Why would a customer want to utilize information from ServiceNow ServiceMapping? (Choose two.)

A. Identify your customer’s applications’ underlying technologies.
B. Identify your customer’s application services.
C. Produce a horizontal picture of a customer’s business applications.
D. Create an application inventory.

Correct Answer: AB