By ABOUT THE SALESFORCE CERTIFIED ADVANCED ADMINISTRATOR PROGRAM
The Salesforce Advanced Administrator certification is designed for experienced Salesforce Administrators who are looking to take their skills to the next level. This certification is intended for professionals who have a deep understanding of Salesforce functionality and can effectively manage complex environments. In this article, we will cover what you need to know about the Salesforce Advanced Administrator certification.
The exam is divided into two parts: multiple-choice questions and scenario-based questions. The multiple-choice questions will test your knowledge of Salesforce functionality, while the scenario-based questions will test your ability to apply that knowledge in real-world situations. To pass the exam, you will need to score at least 65% on both sections.
To prepare for the exam, it’s recommended that you have at least two years of experience as a Salesforce Administrator and have completed the Salesforce Administrator certification. Additionally, Salesforce offers a variety of resources to help you prepare, including study guides, training courses, and practice exams.
Some of the topics covered on the exam include managing data, customizing and configuring Salesforce, creating and managing reports and dashboards, and managing users and security. In addition to technical knowledge, the exam also tests your ability to communicate with stakeholders and manage projects effectively.
Earning the Salesforce Advanced Administrator certification can lead to a variety of career opportunities, including higher salaries and more advanced job roles. It’s a testament to your expertise and commitment to the Salesforce platform. With the right preparation and dedication, you can become a certified Salesforce Advanced Administrator and take your career to the next level.
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ABOUT THE EXAM
Candidates should have experience using the advanced administrator capabilities in Salesforce and be proficient at designing advanced reports, dashboards, and automation processes.
SECTION 5. EXAM OUTLINE
The Salesforce Certified Advanced Administrator exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience administering Salesforce and have demonstrated the application of each of the features/functions below.
SECURITY AND ACCESS
Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, profile vs. sharing rules, communities’ security settings, field and record level access, sharing rules, field level security, record types).
Describe the capabilities of territory management and the implications to the sharing model.
Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.
EXTENDING CUSTOM OBJECTS AND APPLICATIONS
Describe the appropriate use of relationship types when building custom objects (master detail, lookup).
AUDITING AND MONITORING
Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, setup audit trail).
SALES CLOUD APPLICATIONS
Explain how to customize and maintain products, price books, schedules, and quotes.
Describe the capabilities of forecasting (categories, hierarchy, quotas).
SERVICE CLOUD APPLICATIONS
Explain how to create and maintain Salesforce Knowledge (Article Record Types, data categories).
Explain how to create and maintain service entitlements and entitlement processes.
Describe the features of Salesforce which enable interaction between support agents and customers (Live Agent, Case Feed, Service Cloud Console, and communities, Omni-Channel).
DATA MANAGEMENT
Explain the tools and best practices for improving and enriching data quality (validation, managing duplicates, enriching, archiving).
CONTENT MANAGEMENT
Explain how to set up and maintain Salesforce Content.
CHANGE MANAGEMENT
Describe the options available to move metadata between environments (change sets, Force.com IDE).
Describe the capabilities and best practices for using change sets to move metadata between environments.
ANALYTICS, REPORTS AND DASHBOARDS
Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
PROCESS AUTOMATION
Given a scenario, troubleshoot an approved process.
Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process Automation, formula fields, and when to use Visualforce and Apex triggers.
SECTION 6. SAMPLE EXAM QUESTIONS
QUESTION 1
The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal.
How should the administrator meet this requirement?
A. Write a validation rule that checks if the fields are blank and require that one of them of completed in order to save the opportunity.
B. Create a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other.
C. Require the Sales Engineer and the Account Executive lookup fields on the page layout.
D. Assign a task to the owner if an opportunity is created without one of these fields filled out.
Answer: A
QUESTION 2
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove
the primary Account from a Contact but Is unable to do so. The administrator has already updated
the page layout to no longer require an Account.
What could be the issue?
A. A primary Account relationship Is required on a Contact regardless of the page layout settings.
B. The Contact has Indirect relationships to other Accounts.
C. The Account Contact relationship record needs to be deleted first In order to disassociate Contact from the Account.
D. Private Contacts need to be enabled in Setup.
Answer: A
QUESTION 3
AW Computing it running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved.
What should the administrator recommend for these requirements?
A. Create a separate price book.
B. Implement CPQ.
C. Remove the approval process.
D. Enable Subscriptions.
Answer: B
QUESTION 4
DreamHouse Realty currently deals only with single-family homes but is expanding its business it
include condos in large cities. There are some features and amenities that inly apply to condos,
such as the amount of a deposit and concierge services.
How should an administrator configure the Opportunity object to ensure that only relevant fields are
displayed on the record?
How should an administrator configure the Opportunity object to ensure that only relevant fields are
displayed on the record?
A. Build a Lightning component to display fields that only apply to condos.
B. Create a Record Type for the type of property and custom page layouts for each.
C. Configure a validation rule to display fields based on the type of property the user is viewing.
D. Make is custom Lightning page to display specific fields based on the type of property.
Answer: B
QUESTION 5
A sales user is assigned to a permission set group that gives them Modify All access to
Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes access on Account.
What level of access will the sales user have on the Account object?
A. Read-only
B. Modify All
C. Read, Create, and Edit
D. No Access
Answer: C
QUESTION 6
An administrator created a new custom object. When trying to upload new records to the custom object using.
Date Loader, they are unable to see the new custom object in the list of available objects.
What should the administrator do to resolve the issue?
A. Assign a permission set to give them access to the new object.
B. Check the Field-Level Security of the new custom objects Name field.
C. Ensure Allow Sharing is checked on the custom object.
D. Confirm the object us marked as deployed and not in development.
Answer: D
QUESTION 7
At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain field market.
What Lightning will satisfy this requirement?
A. Record Detail Component
B. Fields component
C. Highlights Panel Component
D. Path Component
Answer: B
QUESTION 8
An administrator has been asked to enable permissions for users on the account services team to be
able to edit and change ownership of Accounts owned by any of the team members.
What should the administrator configure?
A. Set organization-wide sharing for Account as Public Read Only.
B. Create a Sharing Rule on the Account object for all members of the account services role to have Read/Write access.
C. Update the profile Account object to Modify All.
D. Enable Account Teams and grant Read record-level access to account team members for the Account object
Answer: B
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