Exam MB-920 Microsoft Dynamics 365 Fundamentals (ERP) Exam Details

Skills measured
Describe Dynamics 365 Supply Chain Management (25-30%)
Describe Dynamics Finance (20-25%)
Describe Dynamics 365 Commerce (10-15%)
Describe Dynamics 365 Human Resources (5-10%)
Describe Project Operations (10-15%)
Describe shared features (10-15%)

Exam MB-920: Microsoft Dynamics 365 Fundamentals (ERP) – Skills Measured

Audience Profile
This exam covers the features and capabilities of Microsoft Dynamics 365 finance and operations apps.
Candidates of this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of financial principles and business operations.

Skills Measured
NOTE: The bullets that appear below each of the skills measured are intended to illustrate how we are assessing that skill. This list is NOT definitive or exhaustive.
NOTE: Most questions cover features that are General Availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Describe Dynamics 365 Supply Chain Management (25-30%)
Identify general capabilities
 describe manufacturing types including Discrete, Lean, and Process manufacturing
 describe production control elements including bills of materials (BOMs), formulas,

Kanban’s, resources, and routing
 describe product master records and product variants
Describe warehouse and inventory management capabilities
 describe costing methods including standard costing, weighted averages, last-in-first-out

(LIFO), and first-in-first-out (FIFO)
 describe use cases for Warehouse Management System (WMS)
 describe purchase orders, item arrival journals, and cross-docking
 describe inventory reservations, picking and packing, replenishment, and shipments
 describe inventory counting and inventory on-hand concepts
 describe quality management capabilities
 describe warehouse configuration options including layout, stocking limits, and location profiles

Describe manufacturing strategies
 describe manufacturing strategies including make to order (MTO), make to stock (MTS), and configure to order (CTO)
 describe item tracking and tracing processes
 describe tools that can be used to manage shop floors

Describe enterprise asset management capabilities
 describe enterprise asset management concepts
 describe the work order lifecycle including work order scheduling, preventative work orders, corrective work orders, and inspections
 describe vendor warranty agreements including full and partial agreements

Describe Dynamics Finance (20-25%)
Describe the Dynamics 365 Finance features
 describe use cases for legal entities
 describe how Dynamics 365 Finance handles regional tax reporting requirements
 describe cost accounting concepts

Describe general ledgers
 describe charts of accounts including main accounts, balance sheets, and income statements
 describe financial dimensions and dimension set concepts
 describe periodic financial processes

Describe accounts payables and accounts receivables
 describe core accounts payable components including vendors, purchase orders, and vendor invoices
 describe vendor payments and settlements including three-way matching concepts
 describe core accounts receivable components including customers, customer invoices, and free text invoices
 describe credit and collection processes

Describe related finance components
 describe cash and bank management concepts
 describe expense management including cash advances and mobile workspaces
 describe fixed asset management, and fixed asset creation, acquisition, and depreciation
 describe budgeting capabilities

Describe Dynamics 365 Commerce (10-15%)
Describe Dynamics 365 Commerce capabilities
 describe retail channels including call centers, Cloud Point-Of-Sale (CPOS), and ModernPoint-Of-Sale (MPOS)
 describe channel management concepts
 describe Distributed Order Management (DOM)
 describe product assortments
 describe customer loyalty concepts
 describe how Dynamics 365 Commerce uses Dynamics 365 Customer Insights to create personalized customer experiences and provide product recommendations
 describe how Dynamics 365 Commerce uses Retail Analytics to provide centralized retail data management

Describe Dynamics 365 Fraud Protection
 describe how Dynamics 365 Fraud Protection evaluates purchase transaction to reduce fraud losses and increase bank acceptance rates
 describe how Dynamics 365 Fraud Protection prevents unauthorized account creation, account takeovers, and fraudulent account access
 describe how Dynamics 365 Fraud Protection prevents loss related to fraudulent returns and discounts, identifying the risk of loss to a business, and identifying anomalies in merchandise discounting and returns

Describe Dynamics 365 Human Resources (5-10%)
Describe core capabilities
 describe compensation and benefits capabilities
 describe compliance features
 describe performance management capabilities

Describe personnel management capabilities
 describe self-service capabilities
 describe leave and absence capabilities
 describe employee training and certification features
 identify integration options between Dynamics 365 Human Resources and LinkedIn

Describe Project Operations (10-15%)
Identify Project Operations capabilities
 describe project-based services
 describe project sales capabilities
 describe project contract capabilities
 describe project pricing capabilities
 describe the project lifecycle including project invoicing and revenue recognition

Describe project planning and execution capabilities
 identify project features including contracts, stages, team assignments, and fixed price versus time and material estimates versus retainer contracts
 describe project team management capabilities including allocation methods, resource scheduling, and skills
 describe project schedule management capabilities including tasks, subtasks, assignments, and project plan management
 describe project cost tracking capabilities including time and expense costs

Describe shared features (10-15%)
Describe reporting capabilities
 describe built-in reporting capabilities including workspaces
 describe options for exporting data to Microsoft Excel
 describe options for analyzing data by using Power BI

Describe integration options
 describe Microsoft Teams integration capabilities
 describe use cases for integrating with Microsoft Excel and Microsoft Word
 describe options for managing documents by using SharePoint Online
 describe email integration capabilities

QUESTION 1
A company plans to implement Dynamics 365 Supply Chain Management.
The company wants shop floor workers to register their daily work by using the production floor execution interface.
Which two activities can employees perform by using the tool? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Schedule a production order.
B. Register scrap quantity during production.
C. Register raw material consumption.
D. Clock in and clock out.

Answer: B,D

QUESTION 2
A candle manufacturing company plans to use Dynamics 365 Supply Chain Management. The proportions of ingredients differ for each finished product.
You need to recommend a manufacturing type for the company.
Which type of manufacturing should the company implement?

A. Process
B. Lean
C. Discrete
Answer: A

QUESTION 3
A company plans to implement Dynamics 365 Supply Chain Management.
Which three actions can vendors perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Change the inventory cost of items.
B. Submit invoices electronically.
C. Create transfer orders.
D. Approve purchase orders.
E. Respond to a request for quote (RFQ).

Answer: B,D,E

QUESTION 4
A company implements Dynamics 365 Supply Chain Management. The company uses external vendors to produce some parts.
You need to recommend actions to manage vendor operations.
Which three actions should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Update the status of production order operations that are subcontracted to Completed when the vendor’s work is done.
B. Create an operation for the subcontractor to track the progress of the vendor’s work.
C. Assign each operation in a production order to multiple vendors.
D. Ensure that each production order relates to a single vendor.
E. Automatically generate purchase orders for operations that you subcontract to a vendor.

Answer: B,D,E