ServiceNow CIS-EM Certified Implementation Specialist-Event Management Exam

Introduction
The ServiceNow Certified Implementation Specialist – Event Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist – Event Management certified.

Exam Purpose
The Certified Implementation Specialist – Event Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, administration, implementation, and maintenance specific to the Event Management application within the ServiceNow platform.

Exam Audience
The Certified Implementation Specialist – Event Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Event Management Implementer.

Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Prerequisite ServiceNow Training Path
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Event Management exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.
• Event Management Fundamentals – *Upon completion, the candidate will be issued a voucher code to register for the Certified Implementation Specialist – Event Management exam.
• Operational Intelligence (self-paced eLearning)

Recommended Knowledge & Education
ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.
• ServiceNow Fundamentals (ILT)
• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• ServiceNow Platform Implementation (ILT)

(6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
• Participation in at least two ServiceNow ITOM deployments specifically for Event Management
• Intermediate or above Windows and Unix administration skills
• Intermediate or above SNMP query knowledge
• Intermediate or above JavaScript and regular expression scripting skills
• Introductory or above network administration knowledge
• General familiarity with industry terminology, acronyms, and initialisms

Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of exam content. Learning Domain % of Exam 1 Event Management Engagement Readiness/Setup • Scoping (e.g., Nodes and License Impact, Supported Technology) • Planning (e.g., MID Server Requirements, Data Gathering Questionnaire, Security Requirements) • Operationalizing IT (e.g., MID Server and Event Management Dashboard, Benefits, Use Cases, Guided Setup) • Event Management Solution (e.g., Business Value, Definition, Positioning, Customer Conversation) 10%

2 Configuration Management Database
• CI Class Management (e.g., CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships) 10%

Management Configuration and Use • Event Setup (e.g., Event Processing, Event Rules, Event Thresholds, Event Management Dashboard) • Alerts (e.g., Alert Management Rules, Alert Aggregation, Alert Console, Alert Intelligence, CI Binding, Correlation, Priority Scores, Priority Groups, Service Analytics) • Connectors (e.g., Preconfigured, Customized) • Scripting (e.g., Regex, JavaScript, PowerShell) • Event Management Process Flow (e.g., Event Table, Event Processing Jobs, Event Rules, Alert Management Rules, Event Field Mapping, Best Practices) • Event Management Troubleshooting (e.g., Event Errors, Credentials) 70%

4 Operational Intelligence Overview
• Setup and Configuration (e.g., Implementation Requirements, Metric Registration, Metric Learner, Metric/Data Sources)
• Operations (e.g., Insights Explorer, Anomaly Map, Anomaly Alerts, Alert Console)
• Anomalies (e.g., Anomaly Scores, Thresholds, Alert Promotion Rules)

Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the Event Management Fundamentals training prerequisite.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.

NOTE: A special accommodation version of the exam is available. Contact certification@servicenow.comfor more information. Depending on the accommodation, there may be a 30-day lead time before testing.

Exam Structure
The exam consists of approximately (30) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $150.

QUESTION 1
When creating an alert management rule, where would you specify a workflow to resolve a given condition?

A. From the Remediation tab
B. From the Actions tab
C. From the Launcher tab
D. In the Related Links section

Correct Answer: A

QUESTION 2
What type of system can a MID Server can be installed on?

A. OpenVMS System
B. Microsoft Windows Server
C. Linux System
D. Microsoft Windows Desktop
E. Any system inside the customer firewall
F. Mac OS X System

Correct Answer: B

QUESTION 3
What would be the primary use case for creating Javascripts in Event Management?

A. To create a customized pull connector to retrieve events on behalf of an event source
B. To automatically populate the Configuration Management Database (CMDB)
C. To parse a nodename out of your raw event data in an event rule
D. To run as part of a remediation workflow for IT alerts that fail to execute

Correct Answer: A