By Certified Implementation Certified Implementation Certified Implementation Certified Implementation
Introduction
The ServiceNow Certified Implementation Specialist – HR Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist – HR certified.
Exam Purpose
The Certified Implementation Specialist – HR exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Human Resources suite of applications.
Exam Audience
The Certified Implementation Specialist – HR exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Implementer for the ServiceNow HR application.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.
Prerequisite ServiceNow Training Path: Human Resources Service Delivery (HRSD) Implementer
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – HR exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.
• Human Resources (HR) Fundamentals
• Human Resources (HR) Implementation – Upon completion, the candidate will be issued a nontransferable voucher code to register for the Certified Implementation Specialist – HR exam
Recommended Knowledge & Education
ServiceNow also recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.
ServiceNow Fundamentals
• ServiceNow Implementation Methodology (SIM) Fundamentals
• ServiceNow Platform Implementation
• ServiceNow Platform Subscription Model
o Micro-certification – ServiceNow Platform Subscription Model
• Working with Restricted Caller Access Records for Human Resources
Additional Resources
In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.
• General familiarity with general industry terminology, acronyms, and initialisms
• Practical knowledge about Human Resources processes and some knowledge of IT Service Request workflows is also helpful
• Three to six months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
• Participation in at least one ServiceNow HR deployment project
Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of exam content.
Learning Domain % of Exam 1 Describe and use the ServiceNow HR System Architecture 37%
Plugins
HR Table Structure
Application Scoping
2 Configure and Implement ServiceNow Core HR Applications and Employee Service Center 40%
Users, Groups, Skills, and Roles
Assignment Rules
HR Services, HR Catalog Items, and Record Producers
HR Service Portal Branding
Describe and Use Platform, Role, and Contextual Security
16% Describe how Platform, Role, and Contextual Security are Used in ServiceNow
Understand how the Delegated Developer role works
Understand how to Configure Security Options to Protect HR Data
Total
100%
Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the Human Resources (HR) Implementation training prerequisite. The voucher code obtained from the prerequisite training path is nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist – HR exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
NOTE: A special accommodation version of the exam is available. Contact certification@servicenow.com for more information. Depending on the accommodation, there may be a 30-day lead time before testing.
Exam Structure
The exam consists of approximately 45 questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $75.
QUESTION 1
An HR Admin without the System Admin role can do what? (Choose three.)
A. Grant roles to users or groups
B. Modify the HR Administration > Properties
C. Reset user passwords
D. Create HR Criteria
E. Configure business rules
F. Add users to groups
Correct Answer: A,C,F
QUESTION 2
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
A. The Admin must elevate their role to security_admin to add members to HR groups.
B. The Admin follows the same process as with any group membership change.
C. The Admin can no longer add members to HR groups.
D. The Admin must impersonate an HR Admin to add members to HR groups.
Correct Answer: C
QUESTION 3
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
A. Document Template
B. Upload File
C. HR Service Template
D. User Criteria
E. HR Template
F. HR Profiles
G. HR Criteria
Correct Answer: B,D,F,G
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