220-1002 CompTIA A+ Certification Exam: Core 2 Exam

Description
When you’re ready to prepare for your A+ certification exams, count on more than 20 years of CompTIA’s experience in creating and improving learning materials.

The Official CompTIA A+ Core 1 Study Guide (220-1001) has been developed by CompTIA for the CompTIA certification candidate. Rigorously evaluated by third-party subject matter experts to validate adequate coverage of the Core 1 exam objectives, the Official CompTIA A+ Core 1 Study Guide teaches the essential skills and information required for the CompTIA certification exam (220-1001).

After reading the A+ 220-1001 study guide you will understand how to:
Install and configure PC system unit components and peripheral devices.
Install, configure, and troubleshoot display and multimedia devices.
Install, configure, and troubleshoot storage devices.
Install, configure, and troubleshoot internal system components.
Explain network infrastructure concepts.
Configure and troubleshoot network connections.
Implement client virtualization.
Support and troubleshoot laptops.
Support and troubleshoot mobile devices.
Support and troubleshoot print devices.

The Official CompTIA® A+® Core 2 Study Guide (Exam 220-1002) provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examination (Exam 220-1002), in order to become a CompTIA A+ Certified Professional.

After reading the CompTIA A+ 220-1002 Certification Study Guide, you will be able to:
Support operating systems.
Install, configure, and maintain operating systems.
Maintain and troubleshoot Microsoft Windows.
Configure and troubleshoot network connections.
Manage users, workstations, and shared resources.
Implement physical security.
Secure workstations and data.
Troubleshoot workstation security issues.
Support and troubleshoot mobile operating systems and applications.
Implement operational procedures.

To get the most out of the CompTIA A+ Certification Study Guides and prepare for your exam, you should have experience with basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking the following official CompTIA courses:

What’s Included
These fully illustrated books cover all the latest A+ Core 1 (220-1001) and Core 2 (220-1002) exam objectives and are packed with informative and accessible content. Each book includes the following:

Content aligned to work in the real world – Lessons refer to functional areas within the job role while Topics relate to discrete job tasks
Comprehensive glossary with important terms and acronyms

Course Overview
A+ Core 1 (220-1001)

Installing and Configuring PC Components

Use Appropriate Safety Procedures
PC Components
Common Connection Interfaces
Install Peripheral Devices
Troubleshooting Methodology

Installing, Configuring, and Troubleshooting Display and Multimedia Devices

Install and Configure Display Devices
Troubleshoot Display Devices
Install and Configure Multimedia Devices

Installing, Configuring, and Troubleshooting Storage Devices

Install System Memory
Install and Configure Mass Storage Devices
Install and Configure Removable Storage Devices
Configure RAID
Troubleshoot Storage Devices

Installing, Configuring, and Troubleshooting Internal System Components

Install and Upgrade CPUs
Configure and Upgrade BIOS/UEFI
Install Power Supplies
Troubleshoot Internal System Components
Configure a Custom PC

Network Infrastructure Concepts

Wired Networks
Networking Hardware Devices
Wireless Networks
Internet Connection Types
Network Configuration Concepts
Network Ports and Services

Configuring and Troubleshooting Networks

Configure Network Connection Settings
Install and Configure SOHO Networks
Configure SOHO Network Security
Configure Remote Access
Troubleshoot Network Connections
Install and Configure IoT Devices

Implementing Client Virtualization and Cloud Computing

Configure Client-Side Virtualization
Cloud Computing Concepts

Supporting and Troubleshooting Laptops

Use Laptop Features
Install and Configure Laptop Hardware
Troubleshoot Common Laptop Issues

Supporting and Troubleshooting Mobile Devices

Mobile Device Types
Connect and Configure Mobile Device Accessories
Configure Mobile Device Network Connectivity
Support Mobile Apps

Installing, Configuring, and Troubleshooting Print Devices

Maintain Laser Printers
Maintain Inkjet Printers
Maintain Impact, Thermal, and 3D Printers
Install and Configure Printers
Troubleshoot Print Device Issues
Install and Configure Imaging Devices

A+ Core 2 (220-1002)

Supporting Operating Systems

Identify Common Operating Systems
Use Windows Features and Tools
Manage Files in Windows
Manage Disks in Windows
Manage Devices in Windows

Installing, Configuring, and Maintaining Operating Systems

Configure and Use Linux OS
Configure and Use macOS
Install and Upgrade Operating Systems
OS Maintenance Procedures

Maintain and Troubleshoot Microsoft Windows

Install and Manage Windows Applications
Manage Windows Performance
Troubleshoot Windows

Configuring and Troubleshooting Networks

Configure Network Connection Settings
Install and Configure SOHO Networks
Configure SOHO Network Security
Configure Remote Access
Troubleshoot Network Connections

Managing Users, Workstations, and Shared Resources

Manage Users
Configure Shared Resources
Configure Active Directory

Security Concepts

Logical Security Concepts
Threats and Vulnerabilities
Physical Security Measures

Securing Workstations and Data

Implement Security Best Practices
Implement Data Protection Policies
Data Protection During Incident Response

Troubleshooting Workstation Security Issues

Detect, Remove, and Prevent Malware
Troubleshoot Common Workstation Security Issues

Supporting and Troubleshooting Mobile Devices

Secure Mobile Devices
Troubleshoot Mobile Device Issues

Implementing Operational Procedures

Use Appropriate Safety Procedures
Environmental Impacts and Controls
Create and Maintain Documentation
Use Basic Change Management Best Practices
Implement Disaster Prevention and Recovery Methods
Use Basic Scripting
Professionalism and Communication

Question: 1
A technician arrives on site to find that two users who have the same model on Android smartphone
are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the
following should the technician do FIRST?

A. Reinstall the application
B. Roll back the application to the earlier version
C. Clear the application cache
D. Update the OS of the smartphones

Answer: D

Question: 2
A technician is working on a Windows 10 PC that is running slowly.
Which of the following commands should the technician use to correct this issue? (Select two.)
A. dir
B. chdsk
C. dism
D. ipconfig
E. format
F. diskpart

Answer: B, C

Question: 3
An administrator is setting up a Windows terminal server. Which of the following settings should the
administrator modify to increase server security? (Select two.)

A. Change the default access port
B. Enforce password complexity
C. Put the terminal server into the router’s DMZ
D. Disable logon time restrictions
E. Block all unused ports on the LAN smart switch
F. Use the local client certificate for server authentication

Answer: C, E

Question: 4
A company has hired a new IT firm to manage its network switches and routers.
The firm is geographically separated from the company and will need to able to securely access the devices.
Which of the following will provide the ability to access these devices?

A. Telnet
B. SSH
C. RDP
D. VNC

Answer: B