H19-322 HCS-Pre-sales-Service Solution Exam Outline

1. Huawei H19-322 HCS-Pre-Sales-Service Solution Certification Exam

This article introduces the H19-322 HCS-Pre-Sales-Service Solution exam outline, the other exam outline can be obtained in related training materials or Huawei Online Learning Website:
http://support.huawei.com/learning

Certification Exam Code Exam Name Duration Pass Score/ Total Score
HCS-Pre-sales-Service Solution H19-322 Huawei Certified Pre-sales Specialist – Service Solution 90 min 700/1000

2. HCS-Pre-Sales-Service Solution Exam Scope
2.1 Exam Content
The HCS-Pre-sales-Service Solution exam cover service portfolio and service solutions Introduction.Transfer valuable contents of key service products including service advantages, how to identify opportunities, key points of development as well as delivery processes and deliverables.Adopt knowledge of service contract renewals, development processes and methodologies as well as service configuration and commerce.

2.2 Knowledge points
• Introduction to Huawei Service Portfolio
1. Huawei and Huawei EBG’s business
2. Huawei services’ Go-to-Market strategy
3. Service products architecture: Plan, Build, Run
4. Service solutions: industry focused
5. Service highlights and customer benefits

• Selling Huawei IP Professional Services
1. Professional enterprise network services provided by Huawei
2. Huawei professional enterprise network services value
3. Huawei professional enterprise network services sales scenarios
4. Huawei professional enterprise network services market exploration
5. Huawei professional enterprise network services delivery

• Selling Huawei IT Professional Services
1. IT professional service architecture
2. IT professional service products
3. Key points for promoting IT professional service
4. Delivery procedure of IT professional service

• Selling Huawei UC&C Professional Services
1. Panoramic view of Huawei professional UC&C network services
2. VC products & solutions, sales scenarios, marketing and sales skills
3. UC/CC products & solutions, sales scenarios, marketing and sales skills
4. IVS products & solutions, sales scenarios, marketing and sales skills

• Selling Huawei Support Services
1. Huawei customer support services architecture and the definition of Huawei service products
2. Typical Huawei customer support service solutions and their application scenarios
3. Huawei customer support services sales methods and strategies
4. Huawei customer support service abilities
5. Huawei customer support services success stories

• Selling Huawei Service Contract Renewals
1. Values of the service opportunities brought by service renewals
2. Definition and process of service renewal
3. Service renewal sales skills
4. Service renewal action plan

• Selling Huawei Learning Services
1. Huawei’s ideas for training
2. Architecture of Huawei’s training service products
3. Methods of making product training plans and quotations

• Huawei SCT Services Quotation Guide
1. SCT permission application process
2. Product Related Service Quotations
3. Configuration and quotation of planning & design, implementation, and training services
4. Creating and sharing quotations.

Note:
The exam content provided here serves only as a general guide to candidates. Other contents not mentioned here may also be included in the actual exam.

2.3 Recommended Training
Huawei Certified Pre-sales Specialist- Service Solution Training