By VMware Workspace ONE 21.X UEM Troubleshooting Specialist
The VMware Workspace ONE 21.X UEM Troubleshooting Specialist exam validates an indivdual’s understanding of troubleshooting methodology, techniques, and strategies when working with Workspace ONE.
Product: Workspace ONE
Associated Certification: VMware Certified Specialist – Workspace ONE 21.X UEM Troubleshooting 2023
Language English
Number of Questions 60
Format Single and Multiple Choice, Proctored
Duration 105 Minutes
Passing Score 300(scaled)
Passing Score –
VMware exams are scaled on a range from 100-500, with the determined raw cut score scaled to a value of 300. Your exam may contain unscored questions in addition to the scored questions, this is a standard testing practice. You will not know which questions are unscored, your exam results will reflect your performance on the scored questions only.
Exam Details (Last Updated: 01/09/2023)
The VMware Workspace ONE 21.X UEM Troubleshooting Specialist exam (5V0-62.22) which leads to VMware Certified Specialist – Workspace ONE 21.X UEM Troubleshooting badge is a 60-item exam, with a passing score of 300 using a scaled method. Exam time is 105 minutes.
Exam Delivery
This is a proctored exam delivered through
Certification Information
For details and a complete list of requirements and recommendations for attainment, please reference the VMware Education Services – Certification website.
Minimally Qualified Candidate
The minimally qualified candidate (MQC) must have earned a VCP-DW certification. It is recommended the MQC have 1 or more years of experience working in an IT role with Windows and Linux servers. The MQC should have 1 or more years of experience configuring and managing UEM and Access. The MQC should have 1 or more years of experience working with mobile and desktop device operating systems. The MQC should have 1 or more years of experience working with network equipment. The MQC should have intermediate knowledge of device data, identity and access management solutions as well as basic knowledge of database technology and caching. The MQC should possess knowledge of the
objectives shown in the exam sections in this guide.
Exam Sections
VMware exam blueprint sections are now standardized to the seven sections below, some of which may NOT be included in the final exam blueprint depending on the exam objectives.
Section 1 – Architecture and Technologies
Section 2 – Products and Solutions
Section 3 – Planning and Designing
Section 4 – Installing, Configuring, and Setup
Section 5 – Performance-tuning, Optimization, and Upgrades
Section 6 – Troubleshooting and Repairing
Section 7 – Administrative and Operational Tasks
If a section does not have testable objectives in this version of the exam, it will be noted below, accordingly. The objective numbering may be referenced in your score report at the end of your testing event for further preparation should a retake
of the exam be necessary.
Sections Included in this Exam
Section 1 – Architectures and Technologies
Objective 1.1 – Describe how an OG restriction affects system settings
Section 2 – There are no testable objectives for this section.
Section 3 – There are no testable objectives for this section
Section 4 – There are no testable objectives for this section
Section 5 – There are no testable objectives for this section
Section 6 – Troubleshooting and Repairing
Objective 6.1 – Outline common troubleshooting techniques and best practices within Workspace ONE UEM
Objective 6.2- Summarize common troubleshooting strategies for UEM-managed devices
Objective 6.3 – Outline common application troubleshooting techniques within Workspace ONE UEM
Objective 6.4 – Summarize common troubleshooting techniques for email management within Workspace ONE UEM
Objective 6.5 – Explain common troubleshooting approaches for the Workspace ONE UAG platform and individual edge services
Objective 6.6 – Outline useful troubleshooting tools like Self-service portal and Workspace ONE Assist
Objective 6.7 – Explain how understanding the core services on Workspace ONE UEM and the related process flows can lead to more effective troubleshooting (Console, Device Services, AWCM, API, SQL)
Objective 6.8 – An understanding of the various components and their related process flows can help when troubleshooting issues with Workspace ONE UEM components (ACC, UAG, SEG, etc.)
Objective 6.9 – Identify and describe various log files which can be used to troubleshoot issues with Workspace ONE UEM
Objective 6.10 – Identify the key steps in collecting log files which are useful for troubleshooting
Objective 6.11 – Identify some of the common symptoms and the associated root causes associated with group management and assignment-related issues
Objective 6.12 – Understand common ACC problems
Objective 6.13 – Identify and troubleshoot directory services integration problems
Objective 6.14 – Identify and troubleshoot synchronization problems related to directory service
Objective 6.15 – Identify and understand common Certificate Authority integration symptoms
Objective 6.16 – Identify and troubleshoot common Certificate Authority errors
Objective 6.17 – Understand Workspace ONE Access Integration troubleshooting techniques
Objective 6.18 – Recognize common symptoms and troubleshooting techniques related to issues with Workspace ONE Intelligent Hub
Objective 6.19 – Explain troubleshooting techniques for endpoint communication services (AWCM, APNs, FCM, WNS)
Objective 6.20 – Explain device commands and how to use them for troubleshooting
Objective 6.21 – Describe how targeted logging can help endpoint troubleshooting
Objective 6.22 – Identify and scope enrollment problems
Objective 6.23 – Identify and scope common endpoint connectivity problems
Objective 6.24 – Identify and scope common profile issues
Objective 6.25 – Identify, understand, and troubleshoot common compliance policy issues
Objective 6.26 – Identify, understand, and troubleshoot common symptoms related to issues with applications.
Objective 6.27 – Identify common symptoms and associated root-causes of email profile related issues.
Objective 6.28 – Identify, understand, and troubleshoot common PowerShell integration issues
Objective 6.29 – Identify and understand useful troubleshooting commands for UAG
Objective 6.30 – Identify, understand, and troubleshoot common symptoms of Content Gateway related issues
Objective 6.31 – Identify, understand, and troubleshoot common symptoms of VMware Tunnel related issues
Objective 6.32 – Explain how Workspace ONE Assist can help endpoints troubleshooting
Objective 6.33 – Identify, understand, and troubleshoot common issues with Workspace ONE Assist.
Section 7 – Administrative and Operational Tasks
Objective 7.1 – Describe how an administrator’s role affects the viewing of system settings +
Objective 7.2 – Understand the Console Events or Device Events settings
Objective 7.3 – Outline the steps of collecting Workspace ONE UEM logs
Objective 7.4 – Describe the process of changing logging levels for troubleshooting Workspace ONE core services and components.
Objective 7.5 – Understand how to monitor the health of core and edge services
Objective 7.6 – Describe how the SSP helps administrators and users to solve issues by themselves
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QUESTION 1
Which VMware Tunnel utility can help troubleshooting by gathering all the necessary component log files that may be required during the process?
A. tunnel_snap
B. tunnel_vi
C. tunnela_udrt
D. tunnel_nano
Answer: A
Explanation:
The tunnel_snap utility can help troubleshooting by gathering all the necessary component log files that may be required during the process. This utility is available on both Linux and Windows versions
of VMware Tunnel1. The tunnel_snap utility collects logs from the following components:
VMware Tunnel service
Per-App Tunnel service
Proxy service
Content Gateway service
VMware Tunnel configuration files
System information
Network information The other options are not valid utilities for VMware Tunnel.
QUESTION 2
An organization has successfully used VMware Workspace ONE UEM to deploy a managed, public application to Android, iOS, and Windows devices in the same OG for the last year.
The Windows and Android users can still install this application The iOS device users, however, report that they can see and install other applications in the VMware Workspace ONE Catalog, but suddenly they are unable to see this application in the VMware Workspace ONE Catalog.
What is the most likely cause of this issue?
A. The application assignment via a smart group was misconfigured.
B. The application assignment via the enrollment type was misconfigured.
C. The organization’s Apple Push Notification certificate expired.
D. The organization’s Apple sToken expired.
Answer: C
Explanation:
The most likely cause of this issue is that the organization’s Apple Push Notification certificate expired. The Apple Push Notification certificate is required for iOS devices to communicate with Workspace ONE UEM and receive commands, profiles, and applications2. If the certificate expires, the iOS devices will not be able to receive any updates from Workspace ONE UEM, including the application catalog. The organization should renew the certificate as soon as possible to restore the functionality of the iOS devices3. The other options are not likely causes of this issue because:
A misconfigured application assignment via a smart group would affect all devices in the smart group, not just iOS devices.
A misconfigured application assignment via the enrollment type would affect all devices with the same enrollment type, not just iOS devices.
An expired Apple sToken would prevent the organization from purchasing or distributing new applications from Apple Business Manager or Apple School Manager, but it would not affect the existing applications in the Workspace ONE Catalog.
QUESTION 3
An organization wants to use the VMware Tunnel edge service of VMware Workspace ONE UAG (Unified Access Gateway) to allow an application on managed Android, iOS. and Windows devices to access server resources on their internal network. An organization administrator deployed UAG and configured the VMware Tunnel edge service, but in the UEM console, “Test Connection” with VMware Tunnel fails What is the most likely cause of this issue”?
A. The Device Traffic Rules are configured incorrectly in the Unified Access Gateway system
B. The Device Traffic Rules are incorrect in UEM.
C. The Unified Access Gateway is unable to communicate with UEM.
D. The VPN payload in a device profile is configured incorrectly in UEM.
Answer: D
Explanation:
The most likely cause of this issue is that the VPN payload in a device profile is configured incorrectly in UEM. The VPN payload defines how devices connect to the VMware Tunnel edge service and access internal resources. If the VPN payload is incorrect, the devices will not be able to establish a VPN connection with the VMware Tunnel edge service and â€oeTest Connection†with VMware Tunnel will fail. The organization should review and correct the VPN payload settings in UEM. The other options are not likely causes of this issue because:
The Device Traffic Rules are configured in UEM, not in Unified Access Gateway. They define which applications or domains are allowed or blocked by the VMware Tunnel edge service.
If the Device Traffic Rules are incorrect in UEM, they would affect all devices that connect to the VMware Tunnel edge service, not just â€oeTest Connection†with VMware Tunnel.
If the Unified Access Gateway is unable to communicate with UEM, it would affect all edge services that require UEM integration, such as Content Gateway and Horizon, not just VMware Tunnel.
QUESTION 4
An administrator has started to integrate Workspace ONE UEM with test connection and is unable to move forward.
Which situation could cause this test connection failure?
A. The provided Workspace ONE Access Username is incorrect
B. The provided Workspace ONE UEM API key is incorrect
C. The provided Workspace ONE UEM Username is incorrect.
D. The provided Workspace ONE Access API key is incorrect.
Answer: D
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