By Exam Number 840-450 DTBAD
Associated Certification Cisco Business Architecture Practitioner
Duration 90 minutes (65 – 75 questions) Available Languages
English Register Pearson VUE
Exam Policies Read current exam policies and requirements
Exam Tutorial Review type of exam questions
Recommended Training Mastering the Cisco Business Architecture Discipline (DTBAD)
This exam tests a candidate’s knowledge and skills as it relates to:
Customer maturity and how that relates to a Business Architecture engagement
Mapping the customer, the technology, and the business journey of an engagement
Being able to construct a customer journey map from the current state to the
desired state
Roadmap creation
Tools and techniques of a Business Architecture engagement
Exam Description
The Mastering the Cisco Business Architecture Discipline (DTBAD) exam
(840-450) is a 90-minute, 60–70 question assessment that tests a candidate’s
knowledge and skills that relate to:
Customer maturity and how that relates to a Business Architecture engagement
Mapping the customer, the technology, and the business journey of an engagement
Being able to construct a customer journey map from the current state to the
desired state
Roadmap creation
Tools and techniques of a Business Architecture engagement
The following topics are general guidelines for the content likely to be
included on the exam. However, other related topics may also appear on any
specific delivery of the exam. In order to better reflect the contents of the
exam and for clarity purposes, the guidelines below may change at any time
without notice.
1.0 Business Acumen 25%
1.1 Evaluate the customer maturity for a Business Architecture engagement
1.2 Apply stakeholder analysis to evaluate exec sponsorship
1.3 Evaluate the Cisco maturity level for a Business Architecture engagement
1.4 Evaluate the solution maturity level for a Business Architecture engagement
1.5 Evaluate customer opportunities for a Business Architecture engagement
1.6 Construct a current state business model using the business model canvas
1.7 Determine how internal and external business influencers will impact the
business model
1.8 Construct and analyze the results of a business motivation model
1.9 Create a business process model using a provided case study
1.10 Compare and contrasts these items:
1.10.a BMC
1.10.b VPC
1.10.c OMC
2.0 Engagement Artifacts 18%
2.1 Construct a target business model canvas to support the strategic direction
of the customer
2.2 Evaluate interdependencies and linkages between the BMC building blocks
2.3 Evaluate a capability maturity model
2.4 Conduct a capability gap analysis
2.5 Create relevant KPIs based on a given case study
2.6 Compare and contrasts the three types of journey mapping
2.6.a Customer journey map
2.6.b Technology journey map
2.6.c Business journey map
2.7 Construct a current state customer journey map identifying the following key
elements:
2.7.a Personas
2.7.b Emotional experience
2.7.c Outside-in touch points
2.7.d Inside-in touch points
2.8 Construct a technology journey map to improve customer experience and
engagement
3.0 Roadmap Creation 25%
3.1 Align business priorities with business capabilities
3.2 Align business solutions with business capabilities
3.3 Align business capabilities with business outcomes
3.4 Evaluate the ability of the business to execute on solutions
3.5 Describe the four pillars/domains of enterprise architecture view
3.6 Compare and contrast the four roles of enterprise architecture
3.7 Construct a business roadmap for implementing new capabilities and solutions
3.8 Describe the process for presenting a business roadmap to stakeholders
3.9 Describe technology investment considerations
4.0 Engaging with the Customer 18%
4.1 Apply the Seven Elements Framework for influencing and negotiation
4.2 Determine the nature of the engagement using stakeholder analysis
4.3 Create a business proposal using a provided cases study
4.4 Evaluate a business proposal for these items:
4.4.a Financial impact
4.4.b Business impact
4.5 Describe new business opportunities to support the target state of the
business
4.6 Compare and contrast outside-in and inside-out thinking
5.0 Advanced Tools and Techniques 14%
5.1 Describe the characteristics of the value proposition canvas
5.2 Describe the characteristics of a culture map
5.3 Describe the components of the operating model canvas
5.4 Apply Porter’s value chain analysis of business capabilities
5.5 Describe the characteristics of business process mapping
5.6 Describe the components of a lean service blueprint
5.7 Describe the components a lean consumption model
5.8 Describe the components of a business system model
5.9 Describe the process and elements of job mapping
Question: 1
When you are analyzing the current state of a business, what are two
purposes of business process modeling? (Choose two.)
A. to identify inefficient or unnecessary processes
B. to identify technology process improvements
C. to define current state service procurement processes
D. to understand the future state of the business
E. to determine the feasibility of future state processes
Answer: BD
Reference:
Question: 2
Which two statements about a business roadmap are true? (Choose two.)
A. It provides a high-level, multiyear strategic plan for transforming the
business.
B. It identifies the relationship between the business stakeholders and business
drivers.
C. It is based on the business model canvas template.
D. It includes a business strategy value map and a customer journey map.
E. It maps all key solutions that are linked to business goals and prioritizes
the execution of each solution.
Answer: AC
Question: 3
Which two levels of the Cisco Engagement Readiness Assessment can be
included or assigned to a business architect? (Choose two.)
A. technology specific
B. business solutions
C. product roadmaps
D. technology architecture
E. business transformation
Answer: BE
Question: 4
You are working with the Director of Operations at BigCity, USA, to create a
business proposal. Public
transportation is the largest budget item for the city. To reduce the
environment impact of vehicle
traffic, BigCity wants to increase ridership on city buses and light rail
transit by 10 percent and reduce
the cost of services by 5 percent. Also, due to reports of theft on the light
rail transit system, the city
council want to see a plan for improving rider safely.
Which two business priorities must you include in the business roadmap for the
business proposal?
(Choose two.)
A. Increase ridership by 10 percent.
B. Promote environment consciousness
C. Focus on rider experience.
D. Reduce the cost of services by 5 percent.
E. Provide free Wi-Fi on the buses.
Answer: BC
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