C2070-988 IBM Case Manager V5.2 Specialist

Test information:
Number of questions: 66
Time allowed in minutes: 120
Required passing score: 63%
Languages: English

The test contains six sections, totaling 66 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 – Planning, Architecture and Installation (28%)
Demonstrate an understanding of IBM Case Manager architecture
Identify scenarios best addressed by IBM Case Manager solutions
Identify minimum installation requirements
Identify key differences between development and production environments
Identify integrated product capabilities included in the base license
Demonstrate installation knowledge (single server and distributed environment)
Demonstrate knowledge of upgrading IBM Case Manager software

Section 2 – Configuration and Administration (includes Performance Tuning) (26%)
Demonstrate knowledge of the IBM Case Manager Configuration tool
Demonstrate knowledge of the IBM Case Manager Administration Client
Demonstrate knowledge of starting and stopping the system
Demonstrate knowledge of setting up project areas and target environments
Demonstrate knowledge of performance tuning
Demonstrate an understanding of the security model and SSO

Section 3 – Updating, Upgrading, Deploying and Testing a Case Solution (24%)
Demonstrate an understanding of the IBM Case Manager object model
Demonstrate an understanding of Case Builder and its Artifacts
Demonstrate an understanding of Case Client and IBM Content Navigator integration
Demonstrate an understanding of widgets, pages and views
Demonstrate an understanding of deploying a Case Solution
Demonstrate knowledge of side-by-side migration

Section 4 – Extending a Case Management Solution (16%)
Demonstrate and identify IBM capabilities to extend IBM Case Manager
Demonstrate knowledge of integrating IBM Forms into a solution
Demonstrate knowledge of integrating custom widgets
Demonstrate knowledge of analytics reporting using IBM Cognos Business Intelligence and Real Time Monitoring
Demonstrate knowledge of integrating with IBM Operational Decision Manager
Demonstrate knowledge of integrating with IBM Business Process Manager

Section 5 – Solution Migration (20%)
Demonstrate knowledge and understanding of the solution migration process and requirements
Demonstrate knowledge and understanding of solution migration tools
Demonstrate knowledge of configuring and modifying the target environment after solution deployment
Demonstrate knowledge of security in the target environment
Demonstrate knowledge of deployment validation procedures

Section 6 – Troubleshooting (18%)
Demonstrate knowledge of configuring and collecting log files for IBM Case Manager
Demonstrate knowledge of troubleshooting IBM Case Manager installation
Demonstrate knowledge of troubleshooting IBM Case Manager administration
Demonstrate knowledge of troubleshooting IBM Case Manager Builder
Demonstrate knowledge of troubleshooting IBM Case Manager Client

IBM Certified Specialist – Case Manager V5.2

Job Role Description / Target Audience
This intermediate level certification test certifies that the successful candidate has important knowledge, skills, and abilities necessary to plan, install, configure, troubleshoot, administer, secure and maintain IBM Case Manager V5.2. The candidate must have the skills and knowledge to successfully update and deploy IBM Case Manager solutions and migrate solutions to a production environment.

The specialist is generally self-sufficient and is able to perform most of the tasks involved in the role with limited amount of assistance from peers and vendor support services. The specialist efficiently uses product documentation.

Recommended Prerequisite Skills

Before preparing for this certification, basic understanding of the following is recommended and assumed for your environment:
working knowledge of IBM Case Manager
working knowledge of IBM Content Foundation
working knowledge of IBM Case Foundation
working knowledge of supported Application Servers
working knowledge of Content Navigator
working knowledge of databases
working knowledge of operating systems
working knowledge of LDAP
working knowledge of integrated products and software (e.g. IBM Forms, Cognos RTM and Cognos BI, IBM Content Analytics)

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