By Exam Number 500-052 UCCXD
Duration 60 Minutes (45-55 questions)
Available Languages English
This exam tests a candidate’s knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments.
The exam is closed book and no outside reference materials are allowed. The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice.
32% 1.0 Design a Cisco Unified Contact Center Express System Deployment
1.1 Perform customer capacity planning
1.2 Determine customer required features
1.3 valuate and recommend different configuration options
1.4 Identify available configuration and ordering tools
40% 2.0 Implement a Cisco Unified Contact Center Express System
2.1 Describe the process for installing Cisco UCCX software and hardware
2.2 Describe the process to configure Cisco UCCX software and the provisions users need to meet customer requirements
2.3 Describe the process of using the Cisco UCCX Application Editor
2.4 Examine the Cisco Business Edition 6000 competitive landscape
28% 3.0 Operate a Cisco Unified Contact Center Express System
3.1 Identify basic Cisco UCCX user tasks
3.2 Identify processes and tools available for troubleshooting Cisco UCCX
3.3 Identify processes and tools available for monitoring system operations in Cisco UCCX
3.4 Identify processes and tools available for patching, upgrading systems, and license additions for Cisco UCCX
QUESTION: No: 1
In a high availability over WAN deployment, which option cannot be located across the WAN from the
active Cisco Unified Contact Center Express site?
A. SMTP server
B. ASR or TTS servers
C. wallboard server
D. enterprise database
Answer: B
QUESTION: No: 2
You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express
engine “Java out of memory” crash? (Choose three)
A. Collect the thread dump for Cisco Unified CCX Engine
B. Check to see if the customer has installed any third party applications
C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
D. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool
E. Talk to the customer about the deployment and usage pattern.
F. Check the Cisco Unified CCX Serviceability Control Center
Answer: COE
QUESTION: No: 3
Which subsystem processes connections between the Cisco Unified Contact Center Express server and
the enterprise databases?
A. Media
B. Database
C. Unified CM Telephony
D. Configuration datastore
Answer: B
QUESTION: No: 4
What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is
deployed with Cisco Unified Communications Manager?
A. 300
B. 150
C. 400
D. 50
Answer: A
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